Privacy Policy

Last updated June 19, 2026

Voqu connects language learners with conversation partners around the world for real chat and voice/video practice. This policy explains what personal data we collect, how we use it, who we share it with, and the choices and rights you have. It applies to the Voqu mobile and web apps and this website.

If you have questions, contact us at [email protected].

1. Information we collect

Account & profile
Your name, email address, and password. If you sign up using a social account, the basic profile details that provider shares with us. Your profile also includes your date of birth, gender, a short bio, your learning goal, and photos.
Language & matching details
The languages you speak and are learning with their proficiency levels, your interests and topics, and your availability. We use these to match you with conversation partners.
Location
If you allow it, your approximate location and time zone. We use this to show your city and country on your profile (only when you choose to) and to improve matching. Your precise location is never shown to other members.
Messages, calls & media
The messages, photos, and audio or video you share in chats and calls, along with basic call information such as participants and duration. Audio messages may be converted to text to support learning features.
Device & technical data
Technical information such as your device type, app version, and the identifiers needed to deliver notifications, keep you signed in, and protect your account.
Usage & diagnostics
Information about how you use Voqu and diagnostic data such as crash reports, which we use to operate and improve the service.

2. How we use your information

  • Create and manage your account and profile.
  • Match you with conversation partners based on language, level, interests, and availability.
  • Deliver chat, voice/video calls, transcription, translation, and grammar features.
  • Send notifications about messages, matches, and calls.
  • Keep Voqu safe — verifying accounts, moderating content, and reviewing reports.
  • Operate, secure, and improve the service, and measure how features are used.
  • Send service emails, and marketing emails only where you have opted in.

3. Sharing with conversation partners

Voqu is a social product, so parts of your profile are visible to other members — your name, avatar and photos, bio, languages and levels, interests, availability, and (if enabled) your approximate city and country. Your messages and calls are shared with the partners you talk to. Your email address, password, precise location, and IP address are never shown to other users.

4. Service providers we work with

We share data with trusted processors only as needed to run Voqu. We do not sell your personal data.

Cloud hosting & infrastructure
Storing your content and running the service.
Voice & video calling
Powering live voice and video calls.
AI language tools
Providing translation, grammar help, and vocabulary suggestions for the content you choose to process.
Push notifications
Delivering alerts about messages, matches, and calls to your device.
Email delivery
Sending account and security emails, and — only with your consent — marketing emails.
Advertising
Showing ads to members on the free plan, subject to your consent and tracking choices.
Analytics & error monitoring
Understanding how Voqu is used and diagnosing crashes.

5. Device permissions

The app asks for the following permissions. You can grant or revoke each one in your device settings; some features won't work without them.

Camera
Video calls and taking profile photos.
Microphone
Voice and video calls, and recording audio messages.
Location (approximate)
Showing your city/country on your profile and improving matching. Optional — you can decline or turn it off any time.
Notifications
Alerting you to new messages, matches, and incoming calls.
Photo library / storage
Uploading photos and saving media.
Bluetooth
Connecting headsets and audio devices during calls.

6. Advertising

Members on the free plan see ads from our advertising partners. In regions that require it, we show a consent prompt, and on iOS we ask for permission before any tracking that uses your device's advertising identifier. Voqu Boost subscribers don't see ads, and our ads are not directed at children.

7. Data retention

We keep your personal data for as long as your account is active. You can delete your account at any time from the app. When you do, we remove your profile, photos, and associated personal data, including your private location records. Because a conversation belongs to both people in it, the messages you exchanged are kept for the other participant but are anonymized — no longer linked to your name or profile. We may retain limited information where required for legal, security, or fraud-prevention purposes.

8. Your rights and choices

  • Access, update, or correct your profile information in the app.
  • Delete your account at any time from the app. This removes your personal data as described above; your past messages are kept but anonymized for the people you spoke with.
  • Control location sharing and online-status visibility in your settings.
  • Manage notification and marketing-email preferences, and opt out of marketing at any time.
  • Depending on where you live (for example, under GDPR or CCPA), request a copy of your data, restrict or object to certain processing, or lodge a complaint with your data protection authority.

To exercise any of these rights, email [email protected].

9. Children

Voqu is not intended for children under 13 (or the minimum age required in your country). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will remove it.

10. International transfers

Voqu operates globally, and your information — including content shared with partners in other countries — may be processed in countries other than your own. We rely on appropriate safeguards for these transfers where required by law.

11. Changes to this policy

We may update this policy from time to time. When we make material changes, we'll update the date above and, where appropriate, notify you in the app or by email.

12. Contact us

Questions or requests about your privacy? Reach us at [email protected].